The newly unveiled USAJobs 3.0 is not getting great reviews. The changes to the site are going to be a help–once the site actually works. I’ve spent the past week reading articles and interviews and, scariest of all, the USAJobs Facebook page, and the latest and best word on the subject came Friday from our friends at Federal Computer Week, with their article “OPM blames high demand for USAJobs complaints,” the link for which is posted below. USAJobs is claiming the problems stem from overcapacity, or simply too many users.
“We have had an unprecedented number of visitors to USAJobs 3.0 since Tuesday—(in) excess of five times the volume we have had in the peak history of USAJobs, and an incredible amount of interest,” the agency said in the statement. “Such high volume has also made it difficult to use the site to its fullest capacity, such as using the new search features and building new saved searches.”
Insiders, according to the article, say the problem runs deeper, into bad programming code:
“This is NOT a simple capacity issue,” a USAJobs user told Federal Computer Week. “If too many people were using the site at once, the results would not display at all. Search results are in many cases incomplete, misdirected, or wrong. This is bad code.” … “I’m not sure what load balancing (to increase capacity) would have to do with the search function simply not returning solid results,” wrote another user on GovLoop. “(There are) lots of reports of mixed results, differing results off from same search strings, etc. Sounds like there is some bad code in there somewhere.”
Whatever the real problem is, federal job seekers are frustrated. While the changes may in the end bring improvement, the question on many minds is why fix a system that worked. It will be interesting to see what the coming week will bring. We’re crossing our collective fingers at CareerPro Global for a smoother week.
“OPM blames high demand for USAJobs complaints”: OPM blames high demand for USAJobs complaints
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